FAQ

Holiday Shipping Deadlines, contiguous United States

Deadlines for 12/23 delivery, order by 12pm PST. *These are suggested shipping cutoffs by carriers, and are not guaranteed to arrive by 12/23. Order earlier to be safe.

Free Standard Shipping, and Ground Shipping:
12/14 last day for 12/23 delivery, order by 12pm PST

2 Day:
12/20 last day for 12/23 delivery, order by 12pm PST

Next Day:
12/21 last day for 12/23 delivery, order by 12pm PST

Holiday Return Policy

For purchases made from 11/24 through 12/15, we’re extending our return window to January 15th. Normal conditions of our return policy apply, see details here.

Helm Web Exclusive BOGO details

What's this Happiness Guarantee all about?

What is covered under SPY’s warranty?

What are your U.S. shipping fees?

Can I get some stickers?

Will my credit card be charged immediately?

Where do I ship my return/exchange?

How should I ship my return/exchange?

When will my credit card be refunded?

What about Canadian returns?

When will my order be shipped?

Do you ship to P.O. boxes or APO/FPO addresses?

Do you ship internationally?

Orders

Will my credit card be charged immediately?

What's the status of my order?

Why did you call or e-mail me to verify my order?

How do I know that my order has been shipped?

Products

Can I get replacement lenses for my sunglasses? Which styles are they available for?

What are Trident™ Polarized Lenses?

What is ANSI certified and which styles are offered with this certification?

How should I clean my sunglasses?

How do I read the frame measurements?

What kind of UV protection does SPY offer?

Which SPY goggles can be used with helmets?

How should I clean my goggles?

Happy Lens

What is the Happy Lens™?

How does the Happy Lens work?

What are the benefits of the SPY Happy Lens™?

What's the inspiration behind the Happy Lens™?

Is blue light harmful to our eyes?

Is the SPY Happy Lens™ for everyone?

What other industries utilize this technology?

Wouldn't I get more "good" rays if I don't wear Happy Lens™ sunglasses at all?

Miscellaneous

I bought your product on eBay, is it authentic?

Where is the nearest store near me?

Why can't I select the color and lens combination I want?

What is your privacy policy?

Is my personal and credit card information safe on your website?