Holiday Shipping Deadlines, contiguous United States
Deadlines for 12/23 delivery, order by 12pm PST. *These are suggested shipping cutoffs by carriers, and are not guaranteed to arrive by 12/23. Order earlier to be safe.
Free Standard Shipping, and Ground Shipping:
12/14 last day for 12/23 delivery, order by 12pm PST
12/20 last day for 12/23 delivery, order by 12pm PST
12/21 last day for 12/23 delivery, order by 12pm PST
Holiday Return Policy
For purchases made from 11/24 through 12/15, we’re extending our return window to January 15th. Normal conditions of our return policy apply, see details here.
Traditional warranty coverage is valid with dated proof of purchase from an authorized SPY dealer (eBay is not an authorized dealer, any warranty issues with eBay sales must be made with the seller). Please fill out the online warranty claim form. You can also email email@example.com or call 1 (800) SPY-EYES for more info. No returns or exchanges are available on replacement products; all orders are final. Please DO NOT send in your package without first acquiring a return authorization number (RA #) via our online warranty claim form, or by calling customer service at 1 (800) SPY-EYES.
SPY does offer a replacement service for items not covered under warranty. If you have scratched lenses, we can get you into a new pair of SPYs of your choice (anything we currently offer) at 40% off the retail price! To take advantage of this program all you need to do is submit a photo of your SPY sunglasses or goggles to firstname.lastname@example.org. After receipt of your photo submission you will then receive a 40%-off-retail code along with ordering instructions via the email address you have provided. This program pertains to SPY product purchased within North America only.
For more information contact us: email@example.com
Standard Ground – (3-7 business days) – $5
2-Day – (2 business days*) – $15
Next Day (1 business day*) – $30
*If placed by 1pm PST. Applies only to contiguous U.S. states.
We offer FREE domestic ground shipping on orders within the continental USA. (Lower 48 States) *This offer excludes certain promotions, and orders being shipped to Hawaii, Alaska, Puerto Rico, all other US territories.
1896 Rutherford Rd
Carlsbad, CA 92008
Request your RMA above by entering your order # and email address. Follow the directions as indicated. We recommended that you ship your return using a carrier who will provide a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post.
Returns, refunds, and store credits may be made at the discretion of SPY Inc.